Frequently Asked Questions
Where can I get replacement filters?
Order on line at our store or call 440-256-3746.
Can I buy the aiRider™ at a store?
Yes…please refer to our “Dealer Locator” page. If there is no store in your area we encourage you to purchase now from aiRiderusa.com
Can I use the aiRider™ on all floor surfaces?
Yes. And because the aiRider™ has no wheels, it won’t scratch your hardwood floors.
How much power does the aiRider™ use?
12 Amps, 120V - 60Hz, 1400 Watts
What is the warranty on my aiRider™ vacuum?
1 Year Limited Warranty
How much does the aiRider™ weigh?
Only 6.5 pounds! The aiRider™ is virtually weightless when in use. Makes cleaning a “walk in the park”!
How does the aiRider™ work with pet hair?
Due to the exceptional harness of airflow you’ll find that the aiRider™ is your pet hair solution!
How often should I clean the filters?
With your aiRider™ purchase you will have 2 filter options. One filter is permanent and we recommend you begin using the permanent filter only AFTER you have cleaned 4 to 5 times with your aiRider™ Hepa replacement filters. You will notice the “clean air” benefit of our special aiRider™ Hepa filters when vacuuming! On average we recommend you replace the bag after every 6-10 vacuums, or at least once a month. Further cleaning instruction are provided in the manual.
Will the aiRider™ lose suction?
All vacuums will lose suction if you don't clean the filters. The aiRider™ develops incredible airflow when in use, creating lots of cleaning power and suction. The aiRider™'s incredible airflow will help to compensate for suction you may lose if you forget to clean/replace your bag as recommended. Even though you’ll notice the extreme aiRider™ suction power…you will need to clean or replace your filters to continue with the aiRider™ intended supreme performance.